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  • Do I need to have a vision for my project?
    Having a vision for your project is strongly encouraged as it can save the designer and the client time during the creation process. However, if you do not have a vision for your brand, please keep in mind that the designer has full creative control and that our ideas may not match yours resulting in more revisions than needed. We strongly advise booking a consultation if you do not have a vision for your project.
  • What is the turn around time for a logo design?
    The turn around time for logo design at Infamous Media Studio is 10-14 business days. Business days do not include weekends or holidays.
  • How do I get in contact with Infamous Media Studio?
    You can reach our customer service team by emailing We will be happy to answer any questions or concerns you may have.
  • What is the "Pause Clause"?
    The “Pause Clause” is an agreement between InfamousMediaStudio and the client that states if a client deliverable such as content, approvals, or payment is more than 10 business days late, the project will be considered “on hold”.
  • What form of payments do you accept?
    We accept debit or credit card payments.
  • Do you require a deposit?
    No. Full payment is required for all services offered by InfamousMediaStudio.
  • What is your Refund Policy?
    We offer a full refund within 24 hours of your order being placed. After 24 hours, no refunds will be provided.
  • How many rounds of revisions are included in the design process?
    We offer up to two rounds of revisions in the design process. However, additional revisions can be requested for an additional fee.
  • What is the turn around time for revisions?
    The turnaround time for revisions will depend on how many projects are currently in the pipeline. Generally, we strive to complete all revisions within a reasonable timeframe.
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